Congratulations! You have matched all of the cards! We hope these NIC courses were helpful in identifying difficult people and how to work with them. As an OAR volunteer, you may work alongside office staff, ADC staff, and/or clients, and we want to share the same tools we use for working with challenging individuals. If you ever encounter a problematic situation or individual while volunteering your time with us, please do not hesitate to reach out to someone within the organization for help. From all of us here at OAR, we want to thank you for continuing to fulfill our mission as we work to provide "assistance from a distance."